Hotel NYX Cancun

All-inclusive feels exclusive

• What did you like most?
  ALL-INCLUSIVE Between our all-inclusive meals (breakfast, lunch, snacks beverages, and dinner), hotel design, decor, and layout, tranquil view of the beach, complimentary room beverages (2 waters, 2 coke products, and 2 beer can products - offered daily), the excellent service (shout out to Raphael, Eduardo, and Freddie), and the amenities (i.e. pool, Jacuzzi, pool table, gym, ping pong table, Cornhole, and spa to name a few) this hotel had everything we needed for a 3-day stay. ACCOMMODATIONS We appreciated the hotel's ability to store our luggage before we checked-in at 3 p.m. as well as after we checked-out. This provided great relief. We were able to enjoy the hotel amenities (including food) up until 5 p.m. following the 12 p.m. checkout! This allowed us plenty of time to coordinate transportation, fill our tummies, and enjoy the beach on our last day. ROOM We thoroughly enjoyed the placement of our hotel room (shoutout to Estella). Not only were we pool/beach side, we were booked on the top floor. The view was amazing! The room's location was perfect for walking to the pool, beach, Jacuzzi, restaurants, and lobby. We appreciated the spacious room, bathroom, and balcony as well as the privacy that the room provided in proximity to other hotel guests. The room was pretty isolated from sound, which we appreciated. For a couple of days we didn't realize people were staying beside us. FOOD & BEVERAGES The food was plentiful and fresh, the juices were delicious, all of the beverages (alcohol/non-alcoholic) were made to order, and there was a variety of menu options for every guest. Breakfast meals were the same, which we didn't mind. The buffet offers fruit, pastries, oatmeal, pancakes/waffles, custom omelette, eggs (fried or scrambled), meat (bacon, chicken, sausage) etc. Lunch/snacks were typically served by the poolside restaurant, while there were 3 options for dinner (Asian, Buffet, or Italian).
• Was there anything you didn't like?
  INTERNET The Wifi connection could be improved. In addition all television channels that we could find were in Spanish. STAFF Based on who we encountered there were policy inconsistencies that created inconveniences related to navigating the beach towels and restaurant reservations and dress code, but nothing too major that it negatively impacted our overall experience. We would return and recommend to others (adults and families alike).

Good stay

• What did you like most?
  I like staying in smaller hotels where you don’t have to take elevators every time you go to your room. Facilities are right there, hot tub just around the corner, poll bar beach, restaurants are great; Japanese restaurant is amazing with good service, they would pour you wine right after your finish your glass. The Italian restaurant food is delicious, nice life music. Good service and friendly staff.
• Was there anything you didn't like?
  They didn’t have hair conditioner, so if you’re planning on staying bring your own. Also beach towels only once per day, mine got wet after couple hours went to exchange they didn’t let me, I dk why